Subject: Tech Support Candidate - gaurav rathor
From: gaurav rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 00:54:38 -0400

| | Tech Support Test

Name | gaurav rathor
E-mail | [email-masked]
Phone Number | (7533) 044801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | RAJPUR KHURD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.i will check an ip address of www.ndtv.com is valid or not and it has default gateway and dns to reached website is available or not.
2. if confection is valid the i will do nlookup .
3.after that's i will check my pc is reached by ping and t-route.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1.we should speak with customer polity here customer problem
2.we should decision the problem with customer.

3.techical support should give full time to customer for resolving  problem .
4.techical person should not be agree with there customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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