Subject: Tech Support Candidate - Suresh Kumar
From: Suresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 00:28:08 -0400

| | Tech Support Test

Name | Suresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9805594569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec. 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Synopsys india pvt. ltd | Intern technical IT | 15-july-2021 | 40000
Previous Employer 2 | Renovision pvt. ltd | Desktop support engineer L2 | 19--july-2019 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the spelling which i am writing is correct or not.
2. I will check my internet connection, my network is working correctly or not.
3. Then  I will clear my browser cookies.
4 will try with another browser.
5 will take  system restart and then check it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. will power on Bluetooth speaker.
2. then power on the Bluetooth of the device which want to connect.
3. search for Bluetooth speaker which i want to connect.
4 make them pair device
5 connection will establish with both the device by Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I am a good problem solver. Every time I try my best to provide the best support to the costumer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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