Subject: Tech Support Candidate - Shreyansh Goel
From: Shreyansh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 23:54:23 -0400

Tech Support
Test

Name

Shreyansh
Goel

E-mail

[email-masked]

Phone Number

(+91) 9458885558

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida, Sector-78

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
IIS, Webserver, Database-MsSQL/Oracle,
applications level

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Veebrij Software Pvt. Ltd.

Technical Support
Specialist

12-10-2021

1,14,000

Previous Employer 1

Coforge Pvt. Ltd.

Senior IT Ops
Management Trainee

30-12-2020

96,000

Previous
Employer 2

Newgen Software Pvt. Ltd.

Technical Support Lead

28-09-2020

65,000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- First we check whether the internet connection
is proper working or not.

2- If the above statement is true, then need to check if there is any issue
occurring in that particular browser, and try accessing the website with
different browser.

3- If we face the same issue in another browser, then check the browser
settings, or lan connection for initial troubleshooting like IPv4 or IPv6
settings etc.

4- If still issue persists, then try to clear the cache, or change the LAN wire
(may be that was causing internet issues) and check with another user if that
particular website is having any issues or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Open the
bluetooth on mobile phone first.

2- Then go to the bluetooth settings on mobile to search the blueetooth speaker
device (make sure that the bluetooth speaker is on while searching).

3- Once the same is listed, then pair the device on your phone. (it will take
some time to get paired)

4- Once the device got paired, you can now use the same.

What
according to you makes you a good candidate for customer service or technical
support job?

1- We need to first understand the issue/problem
first before analyzing/responding to customer.

2- Once we understand the issue proper, start analyzing the cause/RCA in all the
aspects and then share the same with customer within defined SLA timelines.

3- Explain the solution to customer in simple terms so that he/she can able to
understand properly.

4- Make sure that you will get the feedback for your services from the customer
at the end so that you can further think about any solution to enhance your
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

5