Subject: Tech Support Candidate - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 23:13:46 -0400

Tech Support
Test

Name

Rajeev
Kumar

E-mail

[email-masked]

Phone Number

(91) 8750318041

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttam Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Home Credit India

Senior Analyst

NA

50000

Previous Employer 1

Zones corporate
solution

Triage specialist

15/11/2017

44500

Previous Employer 2

United Health Group

Technical
support

20/11/2016

30000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
will check the network connectivity ,if it's ok then will try to clear cookies
and cache, will check if there is any browser compatibility or any proxy
issue.

Then will try to reopen the browser, this will probably fix the
issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all will turn on the bluetooth for
speaker and mobile as well.

if there is no anyoption to pair the device, then will try to search for
available bluetooth option,once will get the desired option then we can
connect with the same one.

What according to you makes you a
good candidate for customer service or technical support job?

Proactive approach to fix the issue

Analytical thinker

These are some quality which makes a good candidate for customer service or
technical support

On a scale of 1 - 5 please rate your fluency in
spoken English

4