Subject: Tech Support Candidate - Vishal Thakur
From: Vishal Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 21:17:50 -0400

| | Tech Support Test

Name | Vishal Thakur
E-mail | [email-masked]
Phone Number | (91) 9877425796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will open other site if it's opening then I'll again try open ndtv site if still I'm facing the same issue I'll jst simply type ndtv on Google the i can open from the search results.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the bluetooth speaker.
Then turn on bluetooth on my device.
Then search for new devices.
Then whatever the name of bluetooth which will appear on search result.
Then I'll simply click on that and then I'll pair.
Ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Understanding problem and try to give multiple solutions and mainly the customer satisfaction is important.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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