Subject: Trainer Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 18:50:09 -0400

| | Tech Support Test

Name | Anuj Sharma
E-mail | [email-masked]
Phone Number | (+91) 8076144642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical advisor | 18-06-2021 | 43000
Previous Employer 1 | Capgemini | Associate consultant | 06-12-2019 | 35000
Previous Employer 2 | HCL | Associate | 24-05-2019 | 25000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Providing technical resolution to the international clients.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In last organization I had to migrate the mail box of a user but all of a sudden it shows the mail box is deleted.
So created another mail box for the user and recall all the mail and then migrated the mail box to the cloud.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service:- It means provinding resolution to the user and closing the ticket.

Great service :- It means  taking ownership and thinking that it our own issue and resolving it with in given time.

What according to you makes you a good candidate for this position? | Experience and work environment also handling the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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