Subject: Tech Support Candidate - Amit Tembhurne
From: Amit Tembhurne <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 15:02:02 -0400

Tech Support
Test

Name

Amit
Tembhurne

E-mail

[email-masked]

Phone Number

(+91) 9021551886

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sadar, nagpur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trent-tata pvt ltd

Desktop support ans service
desk support engineer

Completed

14000

Previous Employer 1

Admin infotec nagpur

Hardware
engineer

Completed

9500

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I told him for sharing screen through ms teams or
vnc lan then I got his screen access then I open the browser and go to the
setting menu then security then clear all that cookies n catches. Then resatrt n
try for that website.

And another one I also checked proxy ip from internet setting. Still problem
persist then I move that ticket to particular local it group team or network
admin team within SLA.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Just power
on blutooth then blutooth of mobile phone power on. Then list come to blutooth
list. Connect correct blutooth. Connected messege then appeared.

What
according to you makes you a good candidate for customer service or technical
support job?

Technical support job

On a scale of 1 - 5
please rate your fluency in spoken English

5