Subject: Tech Support Candidate - Dipankar Das
From: Dipankar Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 14:57:01 -0400

| | Tech Support Test

Name | Dipankar Das
E-mail | [email-masked]
Phone Number | (91) 7892582042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware | Sr IT Analyst | | 35000
Previous Employer 1 | Nettime solutions | Service desk specialist | 23 mar 2018 | 30000
Previous Employer 2 | Huawei | Sr engineer | 31 Jan 2017 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error and based on that I will proceed. If it says page cannot be displayed I will check whether computer is connected to internet or not if yes then i will try to launch google.com to confirm whether internet is working properly or not. If yes then it clear ndtv.com blocked if you're working corporate structure certain websites are blocked for security concern.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the bluetooth speaker then turn on bluetooth on your phone then pair both the device and now the bluetooth speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I have both soft skills and technical skills.

I know how address the customers technical issue in a customer centric way.

We also focus on being polite friendly emphatic while dealing with all kinds of customer. Also we should always educate the customer on what you did to resolve the issue in a lay men's term where it will build a bond between you and the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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