Subject: Tech Support Candidate - Shine Shine Narang
From: Shine Shine Narang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 14:56:39 -0400

| | Tech Support Test

Name | Shine Shine Narang
E-mail | [email-masked]
Phone Number | (+91) 9915555548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Adobe analytics,product support, application support, client handling,bug fixing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | senior technical support Consultant | Still working | 75K
Previous Employer 1 | global logic | Senior engineer | April 2020 | 45K
Previous Employer 2 | bharti Airtel | L2 Technical Support | Dec 2019 | 32K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a debugger and I will check the console error .
After that I will try to clear cache and cookies in a browser.
I will check the network/firewall settings if there are some restrictions to open that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Click on bluetooth and turn it on (discoverable)
Pair a new device
Select the speaker which you want to connect

What according to you makes you a good candidate for customer service or technical support job?

Should have a good knowledge of technical product which you are supporting

Should understand the client requirements and try to replicate the same scenario at your end so that we can explain it in a better way

Should address customer queries as soon as possible and resolve it before SLA

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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