Subject: Tech Support Candidate - Xavier Peter
From: Xavier Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 14:31:20 -0400

| | Tech Support Test

Name | Xavier Peter
E-mail | [email-masked]
Phone Number | (+91) 8920928072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat Jr | Sales manager individual contributor | August 28, 2021 | 60000
Previous Employer 1 | Airfare experts | TL | September 2019 | 45000
Previous Employer 2 | Fareportal | TL | May 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will take the following steps -:

1. Check internet connectivity.
2. Try opening other websites to check browser issues.

3. Close the browser and reopen and try again.

4. Check wifi router and restart it to resolve router issues if any.
Connect alternative devices on the same internet connection to check amd validate any internet connectivity issues.
5. Check packet data receive and send info .
6. Run ping command to check for any connectivity issue or loss of data packets.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect bluetooth speakers to your mobile phone-

1. Switch on the Bluetooth speaker and make sure it is in pairing mode.
2. Open settings in your phone fo to connectivity and switch on bluetooth and search for nearby devices (ensure the pairing devices are within reach)
3. Select the device on your phone to pair and accept the request on your phone.

What according to you makes you a good candidate for customer service or technical support job? | Patience and active listening are the two of the most important things I can think of when it comes to customer service and of course the willingness to assist the customer to ensure satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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