Subject: Trainer Candidate - Neville Madraswala
From: Neville Madraswala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 14:11:14 -0400

| | Tech Support Test

Name | Neville Madraswala
E-mail | [email-masked]
Phone Number | (91) 9327102342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Pune City

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Senior Exe | 19/10/2021 | 40000
Previous Employer 1 | Vodafone India | Senior Exe | 28/09/2018 | 32000
Previous Employer 2 | Panamax Infosoft | Senior Exe | 10/07/2017 | 25000

If Selected, how much time do you need to join? | Need time to relocate
Please briefly describe your work experience specifically in training? | In my first company, it was part of my job profile to conduct training for new joinee
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Bringing each member to same page. It was a difficult task but we achieved success by having briefing each morning before the shift start.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is when you achieve your KPI
Great is when you go out of the way and help

What according to you makes you a good candidate for this position? | Technically sound, eager to learn new things, positive approach or attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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