Subject: Tech Support Candidate - Gaurav Shishodia Gaurav
From: Gaurav Shishodia Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 13:58:28 -0400

| | Tech Support Test

Name | Gaurav Shishodia Gaurav
E-mail | [email-masked]
Phone Number | (+91) 9911896496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Network printer, VC, VIP Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uttam Industrial Engineering Pvt Ltd | It Engineer | | 27000
Previous Employer 1 | Team computers pvt ltd | Technical support Engineer L2 | 13 Apr 2021 | 30000
Previous Employer 2 | Precision Infomatic M pvt ltd | Senior Support Engineer | 12 Apr 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if internet is working or not by opening any other website. If internet is working then I can try to update the browser and then still site is not opening. Meanwhile I can check system date and time also.I can try to open website in other browser also.  I can check with my IT Team for any website blocking.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in my phone and BT Sparker. Put the BT Speaker in pairing mode. Then I will show in my phone Bluetooth list. Then I will pair speaker through my mobile.
What according to you makes you a good candidate for customer service or technical support job? | I love to help users when they are stuck in technical problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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