Subject: Tech Support Candidate - Vineet Dubey Vineet
From: Vineet Dubey Vineet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 13:41:50 -0400

| | Tech Support Test

Name | Vineet Dubey Vineet
E-mail | [email-masked]
Phone Number | (0) 8826048984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globallogic | Data analyst | Currently working | 18000
Previous Employer 1 | Infosys | System engineer | April 2019 | 24000
Previous Employer 2 | HRS | Site engineer | December 2018 | 8000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check if I have proper connection.
2) If connection is stable I will refresh the page.
3) If still not works I will restart my Data source.
4). If still not work I will clear the cache files and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on speaker
Than I will switch on bluetooth of mobile.
Than I will search for available devices and click on the speaker device name and pair it with phone, if already paired than it will start playing.

What according to you makes you a good candidate for customer service or technical support job?

I have good experience in analysing data and making reports out of it.
Dealing with foreign clients is also a part of my profile as I am currently working on a Google project here we have to coordinate with them very frequently as it is very dynamic project.

So I do analysis and client support work at the same time which make me eligible for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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