Subject: Tech Support Candidate - Shubham kumar Rai
From: Shubham kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 13:30:05 -0400

| | Tech Support Test

Name | Shubham kumar Rai
E-mail | [email-masked]
Phone Number | (110096) 7217849390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Anand vinar terminal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bsnl | JE mtnce | 14 sept201 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

How do I solve the “site can’t be reached” issue?
The most easiest way would be to get in touch with your hosting service provider.

Second, would be to check your website files in hosting.

I am unable to open certain websites. How can I solve the issue?
Why does "This site can’t be reached" issue persist? Is it a hosting problem?
How do I solve the “took too long to respond” issue on websites?
How can I solve the localhost problem: "this site can’t be reached" for Wamp?
How do I solve the “unable to process request please try again” problem while making a website?
In this video, I am going to show you, how to fix site can't be reached from your any browser and internet connection to use DNS Server. Hope this tricks will very helpful for you. See the video and comment here.

Site can’t be reacched - 100% solve

Configuring to Google Public DNS

Sometimes inconsistency with your DNS can cause such errors. To eliminate it switch to Google Public DNS.

How to change or configure to Google DNS?

Run the command ncpa.cpl

In Network Connections select Properties of your current network by Right-clicking.

Choose Internet Protocol Version 4 (TCP/IPv4)

Choose Use the following DNS server addresses and modify them with the following values
8.8.8.8

8.8.4.4

Similarly, Choose Internet Protocol Version 6 (TCP/IPv6) and change the DNS as

2001:4860:4860::8888

2001:4860:4860::8844

Restart your network and check. Hope it works :)

This is mainly due to 3 reasons, your internet is not working, the website is not working, or the website has been blocked by your isp. Let's troubleshoot this step by step:

Internet not working: the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting you router and then trying again or just wait for the internet to work again. If it takes a long time, try contacting your ISP’s customer support and filing a complaint.
Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and setup a VPN. You can get trials of some for free. Just google it. Keep one thing in mind that some websites are banned in a lot of countries, making them much more difficult to access.
Website not working : If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All you can do now is wait for it to be back online soon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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