Subject: Tech Support Candidate - Shivam Bhatia
From: Shivam Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:46:57 -0400

| | Tech Support Test

Name | Shivam Bhatia
E-mail | [email-masked]
Phone Number | (+91) 977996 696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lido learning | Market Associate | 10 september | 30000
Previous Employer 1 | Concentrix daksh pvt Ltd. | Customery Advisory level 1 | 30 july | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Seeing what kind of error is coming :-

1_ checking error
2_ if reload/ internet error need reestablish.
2_ if error 404or website not found is coming then is server down.
3_ if insure connection, then log in site with http not with https.
4_ site hanging, then we will delete all the cookies from setting history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Building up of connection with phone, need to look whether it support or not.
Switch on Bluetooth of both the device's, search for device name etc.
establish  connection, connect them together by paring code, and then enjoy .

What according to you makes you a good candidate for customer service or technical support job? | Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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