Subject: Trainer Candidate - Abhinav Mehrotra
From: Abhinav Mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:46:45 -0400

Tech Support
Test

Name

Abhinav
Mehrotra

E-mail

[email-masked]

Phone Number

(91) 7906998003

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon- Ashok
Vihar

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Technologies

Team Lead cum operation
manager

3 months NP(Negotiable)

Previous
Employer 1

Team Computers

Service Desk L2

March
2019

Previous Employer 2

Pc Solutions

Call desk
engineer

June 2018

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

I am
manging multiple domains of IT Infra to manage the customer services and SLA and
nominating team members for improving or learning new key skills for smarter
management and providing them sessions as per the process and
role...

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In March 2020, unfortunately I have a fresh team
in project due to atteriations on-site and sudden lockdown planned by the
goverment, that time I were handled most difficult situation to manage my team
for customer support along with proper KT and training for new comers to enable
them for WFH support for project users without any disturbance.. In 2021, I got
customer appreciation certificate with cash voucher for handling that situation
in a managed way.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services enabled when we are in sync with team and
understand the users requirement or issue as earliest but great customer
services are that to do the regular work and capture the problems before it
hamper the customer work or if start so resolve it quickly and effectively

What according to you makes you a good candidate
for this position?

I am a good team player and hand on expirence to
manage a team of 56 peoples in 12 different locations including critical domains
as well I am a good listener to understand the customer thought and provide
effective support

On a scale of 1 - 5 please rate your
fluency in spoken English

4