Subject: Tech Support Candidate - ANUPAM GUPTA
From: ANUPAM GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 12:44:45 -0400

| | Tech Support Test

Name | ANUPAM GUPTA
E-mail | [email-masked]
Phone Number | (91) 9755768089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | DEWAS
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support | 31/sept/2021 | 16000rupess
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Dr. Scott,
Greetings for the day!
Thank you for sharing your query with Phreesia and providing us the opportunity to assist you.
My name is Anupam Gupta and it's my pleasure to help you with your problem.
Please accept our apologies for the inconvenience caused to you.
We understand your concern and will provide the available solution regarding the same.
Firstly, we apologize for the disappointment and inconvenience that you have experienced with your Phreesia dashboard recently and definitely we will try our level best to help you out in this.
This is with reference to your concern regarding “Phreesia Pads are not working properly”.
We investigate that concern in deeply after we want to learn more about the issue.
We want to know more details about how they "aren't working properly", how many pads are affected, when the issue started, if it's a consistent issue or only sometimes happens, and whether they are having any other issues with devices connected to their network.
Once again, we extend our apologies for the inconvenience this problem has caused you. Please notify us if you need further help. We will be more than happy to assist you.
If you have any further questions, comments, or concerns, please do not hesitate to let us know. We will be more than happy to assist you.
Have a great day ahead!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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