Subject: Tech Support Candidate - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:45:10 -0400

| | Tech Support Test

Name | Gaurav Gupta
E-mail | [email-masked]
Phone Number | (70) 70887861577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Foundation | Sr executive | | 48000
Previous Employer 1 | 3i info tech | Sr. Technical eng | |
Previous Employer 2 | IBM info services | Technical Support eng | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check website typing mistake
Read error message
Check internet connection/speed
Then troubleshoot the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Mobile Bluetooth on
2. Pair with devices
3. Allow both devices and Connected

What according to you makes you a good candidate for customer service or technical support job? | I have an experienced in technical support engineer and resolving the problems of current company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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