Subject: Tech Support Candidate - Shashank Khetan
From: Shashank Khetan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:27:36 -0400

Tech Support
Test

Name

Shashank
Khetan

E-mail

[email-masked]

Phone Number

(+91) 7304541140

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Icici Lombard GIC LTD

Usm

Na

37900

Previous
Employer 1

Dhfl pramerica life ins.

Sr. Sales manager

March
2019

28900

Previous Employer 2

Hdfc life

FPM

Oct
2017

23500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If my site is not opening then i will firstly see
that the site might not get into some kind of maintainence.

2nd i will ensure i am in proper network area.

3rd i will close the tab and try and reopen it while refreshing the page.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the speaker

Turn on mobile bluetooth.

Then press button to pair on the speaker.

And connect the bluetooth.

What according to you makes you a
good candidate for customer service or technical support job?

As i am into service industry with sales experience.

I can do both without getting pressure in my mind.

On a scale of 1 - 5
please rate your fluency in spoken English

5