Subject: Tech Support Candidate - Jitendra Shakya
From: Jitendra Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:27:23 -0400

| | Tech Support Test

Name | Jitendra Shakya
E-mail | [email-masked]
Phone Number | (91) 8941816776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 16
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Intelenet global service | CSA | 29 Apt 2017 | 8000
Previous Employer 2 | Aegis customer support Services | CSA | 31 Aug 2021 | 12000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my network issue if again I will face the problem then I will close the browser and restart my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all on the bluetooth of both devices( speaker and mobile phone) then I scan in my mobile then I will click on bluetooth device name.
What according to you makes you a good candidate for customer service or technical support job? | First of all listen customer's queries and consern properly then you should have good knowledge about the product and services which is purchased by customer. Then apology with customer then give the resolution of queries and consern they have. If customer give good feedback that mean they are satisfy with your solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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