Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:23:53 -0400

| | Tech Support Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (+91) 7015577272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allumer medical | Key account manager | 10 Oct 2021 | 43500
Previous Employer 1 | Shalimar paints | Senior customer care executive | 31 july 2021 | 33500
Previous Employer 2 | Webhelpy technologies | Senior customer care executive | 31 dec | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is..
The problem only happens with certain websites..
Clear your cache and cookies
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth on your mobile phone and switch on the Bluetooth speaker. Make sure its in pairing mode (read instructions for pairing procedure).
The speaker name will be visible on your mobile device.
Click on the name of the device or connect option (depends on your handset model).
It will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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