Subject: Tech Support Candidate - NIJIN TK
From: NIJIN TK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:53:49 -0400

Tech Support
Test

Name

NIJIN
TK

E-mail

[email-masked]

Phone Number

(91) 9809741368

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Calicut, Kerala

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
SQL, RDBMS, ERP,
REPORTING

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Software Associates

Team lead

30

37000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check the error message. If it is
related to the internet connection,Then I will check the internet connection and
will ensure the internet is working properly by testing another website also
(Eg: www.google.com).

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth in mobile and in speaker also(If needed). And search for the speaker
name in the phone bluetooth available list. Then click on the speaker and pair
it

What according to you makes you a good candidate
for customer service or technical support job?

I have
more than 6 years of experience in managing customers in all over the india and
African continent also.

On a scale of 1 - 5 please rate your
fluency in spoken English

4