Subject: Tech Support Candidate - UTKARSH KUMAR
From: UTKARSH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:48:25 -0400

| | Tech Support Test

Name | UTKARSH KUMAR
E-mail | [email-masked]
Phone Number | (201301) 8050858825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTOR 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Icici bank | PHONE BANKING OFFICER | 06/04/2021 | 16010
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extensions, and apps,
Restart Chrome,
Restart your computer,
Check for malware,
Open the page in another browser,
Fix network issues and report website problems,
Fix problem apps (Windows computers only),
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings,
Tap the Bluetooth option,
Turn on Bluetooth,
A list of available devices will appear,
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Because ,  i have already worked for the customer in the icici bank . i have self control and self motivating skill that all needs if i am in a customer support. i have patience while talking with customer and provide end to end resolution .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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