Subject: Fwd: Tech Support Candidate - Munsif Ahmad
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 07:42:30 -0700 (MST)

Hi Ma'am, 

I have shortlisted him for EPOS. I did not found him very smart but I am not sure also. 
His spoken english is good. and having 9 months of experience with IBM as a Technical Support Executive. In IBM he was dealing with both domestic and international clients. 
He want to leave IBM because of salary. He need a good salary. 
His current salary is 32000/- 
Expecting 40-42k, and have to serve 1 month notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 12, 2021, at 7:31 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Munsif Ahmad 
E-mail 	[email-masked] 
Phone Number 	(91) 7889545057 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Mumbai 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Linux 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IBM 	System administrator 	Still continuing 	32000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the web address for typos. 
Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues. 
Contact the website owner. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 

What according to you makes you a good candidate for customer service or technical support job? 	My communication skills ,my problem solving skills and my technical skills 
On a scale of 1 - 5 please rate your fluency in spoken English 	5