Subject: Tech Support Candidate - GOPAL CHOPRA
From: GOPAL CHOPRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:17:33 -0400

| | Tech Support Test

Name | GOPAL CHOPRA
E-mail | [email-masked]
Phone Number | (+91) 9971706511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shalimar Bagh, Delhi-110088
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Android Studio, Web Development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Verzeo | Sales Executve | 30 April 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly, Check Internet Connection.
2) Check Website Link.
3) Closed Browser Link and Again start It.
4) Check cookies.
5) Reset Browser and check again.
6) Try to open website in different browser.
7) Try to open website in different Computer.
8) Wait for website server to respond.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth Speaker.
2) Turn on bluetooth in your Mobile and search for the current available bluetooth speaker name.
3) Click on it and activate it.
4) The device will connected.
5) Check it by playing audio file.

What according to you makes you a good candidate for customer service or technical support job? | As I am a technical student, I can do both Technical support job as well as customer service representative because Due to having technical knowledge- I can deal in it and also apply those skills in customer Service. Also I have minor experience in customer Service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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