Subject: Tech Support Candidate - Ashok Kumar Ashok
From: Ashok Kumar Ashok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:08:06 -0400

| | Tech Support Test

Name | Ashok Kumar Ashok
E-mail | [email-masked]
Phone Number | (843329) 9508387532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I think Close other tabs, extensions, and apps. ...
Restart Chrome. ...
Restart computer
After this I think it will fine ..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in your phone
Select bluetooth options
And hold on bluetooth
After  bluetooth give me two options on and off... according to you , you can do on or off.

What according to you makes you a good candidate for customer service or technical support job?

Atleast qualified from technical degree (graduate)
Technical skills also compulsory
Great communication skills in both language Hindi and English.
Taking responsibility etc

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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