Subject: Tech Support Candidate - Shubham Raj
From: Shubham Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:00:54 -0400

Tech Support
Test

Name

Shubham
Raj

E-mail

[email-masked]

Phone Number

(+91) 8750423530

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida , Sector 51

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i will check my Desktop's WIfI connection
.. if my wifi is working correctly and still the site is not responding i will
check if the site is down in my area.. it the site is still on then i will check
if the issue is from my side with troubleshooting tools..  like my dns.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly i will Turn On bluetooth on my phone..
Secondly i will switch on the bluetooth speaker and will then search for a new
device in my bluetooth section. Once i can see the bluetooth option of the
speaker on my phone i will connect and pair the device.

What
according to you makes you a good candidate for customer service or technical
support job?

I can listen to problems carefully  which will
allow me to know the base of customer issue.. and then i can surely work with
troubleshooting more confidently .. i can speak English well so i can make the
customer understand the procedure of troubleshooting with ease

On a
scale of 1 - 5 please rate your fluency in spoken English

4