Subject: FW: Tech Support Candidate - Navin Kumar Giri
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Oct 2021 13:47:54 +0000

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From: Navin Kumar Giri <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 October 2021 at 7:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Navin Kumar Giri

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Navin Kumar Giri
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 983326419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webvio Technologies Pvt Ltd     Sr.Technical Solution Engineer          35000
Previous Employer 1     Adeeba E Services Pvt Ltd       Sr.Technical Solution Engineer          35000
Previous Employer 2     Krypsis Technology Pvt Ltd      Technical Support Engineer              28000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check website address, then i will check  my antivirus or adblocker , if everything is correct then i will check with the error code.
The troubleshoot is depends on error
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First i will turn on my speaker's bluetooth, then i will turn on my phone BT, search for the speakers bluetooth name and paired  it .
What according to you makes you a good candidate for customer service or technical support job? I have a 10+ years of experiance in customer support field, and i am a very good listner with patience, if i know what's the customers exact problem is its easy to fix without wasting time,
On a scale of 1 - 5 please rate your fluency in spoken English  4