Subject: Re: Tech Support Candidate - Sachin Goyal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 02:53:26 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 7:06 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 7 September 2021 at 5:03 PM 
To: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Tech Support Candidate - Sachin Goyal 

Check this guy, looks good to me. 

From: Sachin Goyal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 4 September 2021 at 9:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sachin Goyal 

	

	
	
			Tech Support Test 
		
	Name 	Sachin Goyal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(989) 9954888 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	DELHI ( VISHWAS NAGAR) 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Amazon Development Center 	Customer Service Associate 	January-2019 	18,600/- 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	In this case i will take the following steps to troubleshoot the problem given below:- 

1.) I will check whether the internet connection is stable or not or working properly or not. 

2.) If still error persist then i will check whether wi-fi router is properly wired or not as well as if i am taking hotspot from other device that device is providing stable internet with required speed to my device or not. 

3.) After checking with above 2 steps if still the problem coming then i will check the internet software in my device in which i am trying to opening the browser, if not then i will shut off the router or unplug the internet dongel and then again shut on the router or plug-in the dongel again but still error comes then i will do next step. 

4.) Now, after all above steps i will try to open that website in other browser, for ex. If before i was opening that website in google, now i will try to open the same website in mozilla firefox/opera, etc. 

5.) After trying above all steps still if it's not opening then i will do one last step that is to restart the device again and then try to open website. After restarting the device if website opens then it will be okay otherwise i will take next below given step. 

6.) In last i will call the technical support executive for troubleshooting the problem & to get open the website in my device finally. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.) Open the lock scrren of phone. 
2.) Swipe down from the top of the screen. 
3.) Touch and hold Bluetooth . 
4.) Tap Pair new device/Add new device If i don't find Pair new device, check under "Available devices"/"All devices" or tap More on Refresh. 
5.)Tap the name of the Bluetooth device i want to pair with my device. 
Follow any on-screen instructions for further assistance. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me the skills and qualifications i possess are a great match for this position. In particular, my communication and leadership skills make me a great candidate for the job. ... I am committed to learning any new skills on my own to succeed in this role. as per my thinking & as per my quality of work "Customer First" is a process for any organisation to succeed in its business. I follow this process. Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues & queries as a partner and providing proactive cost effective and best solutions towards the problems before the customer react badly at me, I will show to customers that i understand their frustrations by emphasized and symphathised them and give best options and recommendations to help the customer to satisfy their needs, As i have done job in amazon which is earth's most customer centric company so i have learnt from there that i should always keep customer first & their problems first before keeping anything else and i always try to keep myself on customer's place while attending calls because same situation can happen with me as well so i have skill to understand the customer & have a patience to collaborate with customer to help them at any cost. 
So i would like to say that i am full fit for this job role and i can add value to this company by having different skill sets like- Communication skills. 
Enthusiasm, patience passion, Punctuality, ability to solve problems,Flexibility, Initiative, Leadership/management skills, Motivated, Organisational skills as well as honesty. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5