Subject: Re: Tech Support Candidate - Kulroop Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 02:51:52 -0700 (MST)

Average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 7:09 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 7 September 2021 at 3:55 PM 
To: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Kulroop Yadav 

Please drop a message and try again after some time 

From: Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 7 September 2021 at 3:32 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Kulroop Yadav 

Hi Deeksha, 

Not Responding 

Regards, 

Darpan Arora 
Executive HR 
LiveSalesman 
+91- 9650078841 
[ mailto:[email-masked] | [email-masked] ] 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Darpan Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 7, 2021 2:55:59 PM 
Subject: FW: Tech Support Candidate - Kulroop Yadav 

Check 

From: Kulroop Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 7 September 2021 at 2:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kulroop Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Kulroop Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 

	Phone Number 	(0) 9548749184 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Retail Store Support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies Limited 	Analyst 		20,000 inr 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check url 
Check internet connection 
Check if website server is down 
Check for the error type 
Restart the device and try again 
Reset network modem and try again 
Clear cache and cookies and prefetch and try again 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power on my bluetooth speaker 
Open my mobile phone and open bluetooth 
Then select pairing option on speaker and search for the bluetooth device over my mobile phone 
Then complete pairing and when bluetooth spear is connected with phone, i can use speakers 
	What according to you makes you a good candidate for customer service or technical support job? 	I am working from past 2 years in HCL Technologies. I worked as analyst in L2 support 
I interact every day with international clients over phone and gives best support experience. 
I resolve and manage incident for an international project(Staples) 
I worked as a tech support executive and have experience in network troubleshooting 
Various devices troubleshooting 
Store Support 
Productivity Reports 
Worked with xerox, HP, Fujitsu, kiosk etc 
So i think i can be a valuable asset for the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5