Subject: Re: Tech Support Candidate - Aman Saxena
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 02:51:27 -0700 (MST)

Average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 7:15 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 1 September 2021 at 3:31 PM 
To: Livesalesman < [ mailto:[email-masked] | [email-masked] ] >, Darpan Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Tech Support Candidate - Aman Saxena 

Check 

From: Aman Saxena < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 31 August 2021 at 10:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aman Saxena 

	

	
	
			Tech Support Test 
		
	Name 	Aman Saxena 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0510) 9452665596 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jhansi (U.P.) 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ubitech Solutions Pvt Ltd 	Web developer 	April 2020 	7000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Wifi is properly connected or, not. 
2. Clear all cache & session. 
3. Try to reconnect website or, open website in other browser. 
4. Will contact customer support of the given website. 
5. Will try to get information from other source if, the website is not working. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open speaker's bluetooth. 
2. Open mobile's bluetooth. 
3. In mobile bluetooth, will search for the name of speaker's bluetooth. 
4. Will remove mobile's bluetooth password so, it is easy to connect to speaker's bluetooth. 
5. If speaker's bluetooth found then, will connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	1. I have both technical and non-technical knowledge. 
2. Troubleshooting experience in technical field. 
3. Communication skill. 
4. Workholic. 
5. Patient. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4