Subject: Re: Tech Support Candidate - Pranav Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 02:42:32 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 12, 2021, at 1:26 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Pranav Goel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 October 2021 at 6:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pranav Goel 

	

	
	
			Tech Support Test 
		
	Name 	Pranav Goel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9105288120 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Muzaffarnagar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly , check the website URL is correct or not . 
second , make sure your internet connection is working properly. 
Third ,Restart your device as many basic problems can be solved y doing this . 
Fourth , clear all cache and browser history and many more . 
Fifth , click on the padlock and check that you should not block that particular site . IF you do then unblock site . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open the Bluetooth of speaker by clicking its main button for 5 to 10 seconds. 
2.Now, open your phone's bluetooth and search for your speaker name by clicking searching option there. 
3.Select the device and your speaker is connected to your phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I see your company as part of my future. 
2.I am Proactive and willing to learn. 
3. I have logical thinking and skills. 
4.I have the ability to identify problem from many perspective and solve them with new solution to fix it. 
5.Most Importantly, I am passionate about my work and love my work with a lot of enjoyment. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5