Subject: FW: Tech Support Candidate - Yuvraj Arora
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Oct 2021 09:42:18 +0000

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From: Yuvraj Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 October 2021 at 2:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yuvraj Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Yuvraj Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8920995054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi North
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
API TESTING BULK MESSAGES SENDING HTTP API, XML API
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        VALUEFIRST DIGITAL MEDIA PVT LTD        ASSOCIATE CUSTOMER EXPERIENCE TECHNICAL PRESENT 36000
Previous Employer 1     TELEPERFORMANCE(CRM SERVICES PVT LTD)   LEAD TECHNICAL SUPPORT ASSOCIATE(LTSA)  5TH DECEMBER 2019       27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First will refer to the error on the screen and then proceed further with the relative troubleshooting.

Some possible workarounds are as follows:

1. Checking of Internet Connection, Network Setup and System date and time as well.

2. Correct URL typed in or not? Will try opening any other site.

3. Any firewall or Antivirus or third party software blocking the site or not?

4. I Will try using the incognito mode in inorder to bypass cookies and caches instead of downloading or using any other browser.

5. Sometimes the ISP has not provided access to the site. The change needs to be at the root level. Or use of VPN can solve the issue.

6. DNS Server overloading or not? Router reset is required. Flushing of DNS cache required or not?

7. If on a Wifi connection or the wireless connection is connected to the right access point.

Moreover, acting on the error that occurred on the screen will isolate the issue quickly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth speaker and mobile phone Bluetooth. (Also make the bluetooth speaker set on bluetooth mode instead of aux or radio mode)

2. Search for Bluetooth device name in the mobile phone.

3. Select and pair.

4. Once successfully paired the Bluetooth speaker will make a sound as connected.

5. Play any sound to check.
What according to you makes you a good candidate for customer service or technical support job? COMPUTER PROFICIENCY

Advance knowledge of MS-word and excel, well versed with the Internet.

Basic Knowledge of Programming Languages- Java, VB.Net, Html, DBMS, C.

Basic Knowledge of Adobe Photoshop.

Knowledge about Cloud Computing and its working tool Salesforce.

Knowledge of (NAS) Network Attached Storage devices and it's working.

Staying updated with the latest trends of Technology.

MY STRENGTHS

Exceptionally well organized with a track record that demonstrates self-motivation, creativity & initiative to achieve both personal & organisational goals.

Effective communicator with excellent interpersonal, presentation skills with the ability to build and sustain relationships.

Proficient in planning, and executing tasks, proven skills in motivating team members
Capable of working in a competitive working environment and inquisitive to learn new skills.

Ability to get the job done, what so ever be the requirements.
On a scale of 1 - 5 please rate your fluency in spoken English  5