Subject: Re: Tech Support Candidate - Kamlesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Oct 2021 02:15:19 -0700 (MST)

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 12, 2021, at 1:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Kamlesh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 October 2021 at 3:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kamlesh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Kamlesh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(091) 9643979830 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Simnovus Tech Private Limited 	QA Engineer Trainee 		30000 
Previous Employer 1 	Kloud Works Private Limited 	Software Engineer Trainee 	August 30 	27000 
Previous Employer 2 	British Telecom 	Associate Engineer 	March 21 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check your connection (and other site's). 
2. See if the problem is on your end of theirs. 
3. Browse a cached version of the page. 
4. Disable Add-ons and other interfering software. 
5. Check another browser or incognito window. 
6. Try another device. 
7. Fix your DNS. 
8. Fire up a VPN. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down from the top of the screen. 
2. Touch and hold Bluetooth. 
3. Tap pair new device. If you don't find pair new device, check under "Available devices" or tap More. Refresh. 
4. Tap the name of the Blutooth device you want to pair with your device. 
5. Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I feel it's the best place where I can fully utilize my skills and abilities. 
2. Experience of developing, enhancing and supporting application systems. 
3. Knowledge of development methodologies. 
4. Be service-oriented and customer-focused. 
5. Excellent communication skills - good interpersonal and influencing skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5