Subject: FW: Tech Support Candidate - Abhishek Dubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Oct 2021 08:20:27 +0000

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From: Abhishek Dubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 10 October 2021 at 3:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhishek Dubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Dubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (462026) 7000687063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Rise n Tech Pvt Ltd     IT Support      Jan 2019        42,000
Previous Employer 2     Ample it services       IT Support      Feb 2020        51,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Firstly check internet connection is good or not
2- internet cable is connected or not
3- then check firewall settings, this website is allowed or not to open.
- then after allow this website in firewall security system, website easily open
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- first open our mobile phone bluetooth settings.
2- then on our bluetooth speaker setting.
3- then search that bluetooth device from our mobile phone.
4- then select the exist bluetooth speaker device from mobile phone search.
5- then press connect button of existing bluetooth speaker on our mobile phone option.
What according to you makes you a good candidate for customer service or technical support job? Knowledge and experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5