Subject: FW: Tech Support Candidate - Kamlesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Oct 2021 08:12:20 +0000

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From: Kamlesh Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 October 2021 at 3:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kamlesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kamlesh Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (091) 9643979830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Simnovus Tech Private Limited   QA Engineer Trainee             30000
Previous Employer 1     Kloud Works Private Limited     Software Engineer Trainee       August 30       27000
Previous Employer 2     British Telecom Associate Engineer      March 21        25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check your connection (and other site's).
2. See if the problem is on your end of theirs.
3. Browse a cached version of the page.
4. Disable Add-ons and other interfering software.
5. Check another browser or incognito window.
6. Try another device.
7. Fix your DNS.
8. Fire up a VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device. If you don't find pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Blutooth device you want to pair with your device.
5. Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? 1. I feel it's the best place where I can fully utilize my skills and abilities.
2. Experience of developing, enhancing and supporting application systems.
3. Knowledge of development methodologies.
4. Be service-oriented and customer-focused.
5. Excellent communication skills - good interpersonal and influencing skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5