Subject: FW: Tech Support Candidate - Justinian Lalremruata
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Oct 2021 08:00:16 +0000

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From: Justinian Lalremruata <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 October 2021 at 3:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Justinian Lalremruata

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Justinian Lalremruata
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9366872025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mahavir enclave
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA
Previous Employer 1     NA      NA      NA
Previous Employer 2     NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would do the following:

1. Read what the error was.

2. If the error says "No internet connection!", then, check if there is an internet connection in the computer.

3. If there is no internet connection, do the following:
(a) check if the router is connected with the computer.
(b) disconnect and then connect the cables.
(c) check cables
(d) reset the router (switch OFF switch ON)

4. If there is internet connection, but it still doesn't show up, restart computer.

5. If the error persist, take it to a trusted computer store.

6. If the error is not of the one above but different, then, it will depend on which error it maybe.

Note :
(i) The best thing to do is check what the error box says and proceed from there.
(ii) If it is not something you know then call up support and tell them what the error is.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      These would be the steps:
1). Switch on the Bluetooth speaker. You will know by the light indicating it is ON

2). Depending on the speakers, switch ON the Bluetooth button. (Usually it is ON on startup)

3). Open your phone and switch ON Bluetooth.

4). Check, in the Bluetooth settings, for Device Connected option.

5). Search for your Bluetooth speaker name (if a name is not assigned, check the box of the speaker for a manual book or check the box).

6). Tap on the name of the speaker (if pairing is required then allow pair)

Note:
You will notice that your phone is connected, usually, by the speaker notifying you that the device is connected.
What according to you makes you a good candidate for customer service or technical support job? The amount of time spent with a customer would be minimal but the reviews would be five stars.
Polite, Emphatic, Straight to the point and then resolve.

This is my work ethic in this field.
On a scale of 1 - 5 please rate your fluency in spoken English  4