Subject: Tech Support Candidate - Vaishali Vaishali
From: Vaishali Vaishali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 23:18:21 -0400

| | Tech Support Test

Name | Vaishali Vaishali
E-mail | [email-masked]
Phone Number | (91) 7827842916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | Nov | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First put the website www.ndtv.com in a browser like Google or etc.which is available on my system.
2.If the website shows some error and I could not able to open than I will copy the same website and try to open on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth first and than open the same device which I want to connect from..After it will automatically connect from any device and if not than simply click to the bluetooth button and press the available device so it can easily connect.
What according to you makes you a good candidate for customer service or technical support job? | I have a great communication skills .I have already done work in the same profile and I m good in interaction with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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