Subject: Tech Support Candidate - Mradul Agrawal
From: Mradul Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 11:55:35 -0400

| | Tech Support Test

Name | Mradul Agrawal
E-mail | [email-masked]
Phone Number | (91) 9358258276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all that time I have to check my internet connection if my connection is properly connected then check the URL is correct or not also trying to access on another device.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step is that please open the Bluetooth in both the devices and after that please pair the speaker by the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | If you want to become a good technical support executive so always understand the problem which is facing the customer and resolve it very calmly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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