Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 09:25:10 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 9122691819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahadara, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teach for India | Fellow | 30/10/2021 | 26993
Previous Employer 1 | Sri Aurobindo Society | Capacity Building Trainer | 31/03/2020 | 26400
Previous Employer 2 | Dr. Reddy's Foundation | Trainer | 30/11/2019 | 23400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would like to read the error and act accordingly. First of all I will check my internet connection, Whether it is working or not. If the internet connection is not working then I will fix it, if it is not working then I'll try to look for blocked websites list in setting. In all the possible way I will try to open the given address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth device
2. Turn on the Bluetooth settings in phone setting
3. Find the device name in the searched list
4. click on the appropriate device option
5. Pair the mobile with Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and having good communication skills. I love helping people and I like to work in pressured atmosphere. I have very good soft skills which helps me to communicate and connect with people easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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