Subject: Tech Support Candidate - Pranav Goel
From: Pranav Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 08:34:46 -0400

Tech Support
Test

Name

Pranav
Goel

E-mail

[email-masked]

Phone Number

(91) 9105288120

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Muzaffarnagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly , check the website URL is correct or not
.

second , make sure your internet connection is working properly.

Third ,Restart your device as many  basic problems can be solved y doing this
.

Fourth , clear all cache and browser history and many more .

Fifth , click on the padlock and check that you should not block that particular
site  . IF you do then unblock  site .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open the
Bluetooth of  speaker by clicking its main button for 5 to 10 seconds.

2.Now, open your phone's bluetooth and search for your speaker name by clicking
searching option there.

3.Select the device and your speaker is connected to your phone.

What
according to you makes you a good candidate for customer service or technical
support job?

1. I see your company as part of my future.

2.I am Proactive and willing to learn.

3. I have logical thinking and skills.

4.I have the ability to identify problem from many perspective and solve them
with new solution to fix it.

5.Most Importantly, I am passionate about my work and love my work with a lot of
enjoyment.

On a scale of 1 - 5 please rate your fluency in
spoken English

5