Subject: Tech Support Candidate - Shubham Saxena
From: Shubham Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 06:47:17 -0400

| | Tech Support Test

Name | Shubham Saxena
E-mail | [email-masked]
Phone Number | (91) 9568087573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 21
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that I'm connected to internet or not . If yes then I will consider to check if the website is asking for any permission to bypass the firewall , if yes then I will provide the permission to website manual, if that doesn't resolve the problem the I will use a vpn to access the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the speaker
2. Set it on bluetooth mode
3. Open phone go to bluetooth settings
4. Find your speaker in  the list of devices
5. Tap on your speaker and pain

What according to you makes you a good candidate for customer service or technical support job?

1. A candidate who is polite and respectful to it's customers
2. Candidate who can communicate properly with customers
3. Candidate who can find the solution of any problem brought by customer as soon as possible
4. Candidate who can satisfy an angry comment

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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