Subject: Tech Support Candidate - Priyanka Chauhan
From: Priyanka Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 06:17:15 -0400

| | Tech Support Test

Name | Priyanka Chauhan
E-mail | [email-masked]
Phone Number | (110059) 9310499898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jeewan park near by uttam nagar east
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Carrer key | Front office receptionist | 6 | 13.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are few steps to be taken to connect a Bluetooth speaker to our Mobile phone:-
1. Swipe downthe phone screen from the top.
2. Touch  and hold the icon of bluetooth on it.
3. Afterwards, tap pair new device (is not connected before).
4. If the device name is not shown than check “Available devices” or tap More. Refresh.
5. At last follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a Customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too.
Mostly important and second is an attitude, of a person with a position personality will always be a good factor to any job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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