Subject: Tech Support Candidate - Justinian Lalremruata
From: Justinian Lalremruata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 06:14:33 -0400

Tech Support
Test

Name

Justinian
Lalremruata

E-mail

[email-masked]

Phone Number

(+91) 9366872025

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mahavir enclave

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

Previous Employer 1

NA

NA

NA

Previous
Employer 2

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I would do the following:

1. Read what the error was.

2. If the error says "No internet connection!", then, check if there is an
internet connection in the computer.

3. If there is no internet connection, do the following:

(a) check if the router is connected with the computer.

(b) disconnect and then connect the cables.

(c) check cables

(d) reset the router (switch OFF switch ON)

4. If there is internet connection, but it still doesn't show up, restart
computer.

5. If the error persist, take it to a trusted computer store.

6. If the error is not of the one above but different, then, it will depend on
which error it maybe.

Note :

(i) The best thing to do is check what the error box says and proceed from
there.

(ii) If it is not something you know then call up support and tell them what the
error is.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

These would be the steps:

1). Switch on the Bluetooth speaker. You will know by the light indicating it is
ON

2). Depending on the speakers, switch ON the Bluetooth button. (Usually it is ON
on startup)

3). Open your phone and switch ON Bluetooth.

4). Check, in the Bluetooth settings, for Device Connected option.

5). Search for your Bluetooth speaker name (if a name is not assigned, check the
box of the speaker for a manual book or check the box).

6). Tap on the name of the speaker (if pairing is required then allow pair)

Note:

You will notice that your phone is connected, usually, by the speaker notifying
you that the device is connected.

What according to you makes you a good candidate
for customer service or technical support job?

The
amount of time spent with a customer would be minimal but the reviews would be
five stars.

Polite, Emphatic, Straight to the point and then resolve.

This is my work ethic in this field.

On a scale of 1 - 5
please rate your fluency in spoken English

4