Subject: Tech Support Candidate - Saket Kumar
From: Saket Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 06:07:31 -0400

| | Tech Support Test

Name | Saket Kumar
E-mail | [email-masked]
Phone Number | (91) 6200433496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dhanbad, Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will restart my device. After that i will check my internet connectivity. If still it is not working i will try to open that website on another device.If still it is not opening i will open it on different browser. I will make sure that website is working properly or not. May be there have some server problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable bluetooth on my mobile
2.Turn on the bluetooth speaker
3.pair both devices together in bluetooth setting
4.after successful pairing of devices music can be played.

What according to you makes you a good candidate for customer service or technical support job?

1. First of all patiently listen the problem of the customer.
2. Always have a positive approach towards the customer.
3. show to customers that I understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs.
4. And the most important is quick response of the customer's queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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