Subject: Tech Support Candidate - ARIHANT SINGHAI
From: ARIHANT SINGHAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:47:23 -0400

| | Tech Support Test

Name | ARIHANT SINGHAI
E-mail | [email-masked]
Phone Number | (91) 7692084569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | NA | NA
Previous Employer 1 | Na | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the five steps which are listed below:
1)Use a website down checker
2)Use a ping checker
3)Run step-by-step diagnostics
4)Conduct a Traceroute
5)Use network and website monitoring software

1. Website Down Checkers
This is a great tool to start with as it lets you know if you’re the only one experiencing the problem with your website. This type of tool is easy to use, too. You just enter the URL and it spits back results. If others are having difficulty accessing the site, it will tell you.

2. Ping Checkers
Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working.

In addition to timing the response, a ping checker also measures the number of data packets get lost while it’s waiting for the response signal. If you use Windows or Linux, this tool is available as a command utility.

3. Step-By-Step Diagnostics
There are tests you can run on your own to determine the source of an unplanned website outage. The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.

If you can reach those pages, then the problem is that you can’t reach a specific page or pages. If you can’t reach another website, then your next step is to try another browser

4. Traceroute Tool
The point of a Traceroute is to find where a broken connection exists. Fortunately, this tool is available innately in most operating systems, including Windows, Linux, and Mac OSX.

This tool can identify not only if there is a problem but where the weak link is so you can fix it and get your website back online.

5. Network And Website Monitoring Software
Sometimes, the best website, network, and server troubleshooting path is to automate the whole process. Software like SiteUptime API can not only give you a heads up when something goes wrong but also tell you where the problem is.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Place the Bluetooth device in pairing mode.

2)On the Phone, open the Settings app.

3)Select Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Because I know the basics and their is a punch line in India is if the basics of any person in any fields are good then he succedd in his life.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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