Subject: Tech Support Candidate - Amit Kumar Amit
From: Amit Kumar Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:45:45 -0400

Tech Support
Test

Name

Amit Kumar
Amit

E-mail

[email-masked]

Phone Number

(91) 9561704276

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Restart
my device many basic problem can be solved by restarting the device.

Before you restart or shutdown your device make sure to save all the necessary
work to prevent data loss.

2. Make sure the internet connection works

3.check if the website is down for every body or just me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Please on your bluetooth device

2.Search for nearby device

3On your speaker searching device

4.Pair your device

What according to you makes you a
good candidate for customer service or technical support job?

1Good communication

2.Understanding the problem calmly

3.Solving quickly and patiencely

On a scale of 1 - 5
please rate your fluency in spoken English

5