Subject: Tech Support Candidate - Raj Kumari
From: Raj Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Oct 2021 06:44:29 -0400

| | Tech Support Test

Name | Raj Kumari
E-mail | [email-masked]
Phone Number | (91) 8800385215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sect 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Executive | Still working | 38k
Previous Employer 1 | Vcare | Sr. Executive | 18months | 22k
Previous Employer 2 | Ienergizer | Sr. Executive | 2 years | 19k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will Remove the browsing history, then will try ,if it's not working yet then we will try to open the link in different browser,  what else we can do,  we can type the link in browser instead of copy paste
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will just scroll down the fon's screen it will show us the Bluetooth option then will click on it, it will just show us all the open devices near us, we can select that one whichever we want to connect.

What according to you makes you a good candidate for customer service or technical support job?

Actually I have a convincing power which is very important for cs or technical support or for sales as well. Patience also the main part in these fields which I have.and communication skills by which I can make the customers satisfied.....services matter for the customers but the way how we r treating them it's more important.....I believe if we have the better way to treat a customer then services don't matter,these can b good or better or may b not good.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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