Subject: English Language Test - Gaurav Chaudhary
From: Gaurav Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Oct 2021 02:08:38 -0400

Foreign Language
Screening Test

Name

Gaurav
Chaudhary    /  (91) 9084915099    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am extremely sorry for the late delivery of the product. I
would like to tell you that the delivery was made but by mistaken the delivery
address was printed wrong so delivery was not made and i assure you that the
product will be delivered to you soon.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sir we are too sorry for the defected product
delivered to you. Our company has a return policy and you can return back the
product by logging in Homebox website or app and select the return back option.
Our team will pick the product from you and you can order a new one in
exchange.