Subject: Re: Tech Support Candidate - Prachi Tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 06:43:40 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 4:01 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Prachi Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 3 October 2021 at 3:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prachi Tiwari 

	

	
	
			Tech Support Test 
		
	Name 	Prachi Tiwari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110062) 9889661684 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Delhi NCR 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies 	GET 	16 Dec 	Unpaid 
Previous Employer 1 	Vijsun Analytica 	Content Writer 	22 Feb 	10000 
Previous Employer 2 	E-Global Soft Solutions 	Content Writer 	Till now 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, if I'm unable to open a website, I will close it down and refresh my computer. Then, again I will visit the website. If it is still not working, I will check my internet connection and if there would be an error in connectivity I will fix it and open the website. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on my Bluetooth speaker. 
2. Invoke the Settings app on my phone. 
3. Under the settings tab, open the connected devices tab and enable the Bluetooth. 
4. Then, tap on on the Pair New Device option (if connecting bluetooth for first time). 
5. Look for your Bluetooth speaker's name and click on it. Your Bluetooth speaker will get connected shortly. 
	What according to you makes you a good candidate for customer service or technical support job? 	I think I'm a perfect fit for this position due to my skills and knowledge in this field. Plus, I have relevant educational background and I'm very passionate for this opportunity. I'm confident and can work independently as well as in team. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3